Conflict Resolution.
Inspiration | Integrity | Innovation
Approach.
The over-riding aim of this highly interactive programme is to promoting dignity & respect in the workplace. It will have a positive focus, looking at how we can prevent conflict occurring with increased self-awareness about how our behaviour affects others.
Time to Reflect.
What impact would increasing your ability to approach work colleagues about issues and problems have on your productivity at work?
How does your level of emotional intelligence link to your ability to deal proactively with conflict?
How can we remain professional when dealing with potential conflict with other team members?
The intervention will introduce concepts, tips and ideas that can be used to improve the quality of the conversations in the work environment. This will enable delegates to broach issues with others that might otherwise fester if they are not nipped in the bud.
The programme will encourage delegates to explore the impact of the four communication traits outlined in the DISC personality profiling tool. A link to an online free quiz will be sent out prior to the training.
To ensure that the training is as relevant as possible, brief pre-session “reflective assignments” will be sent out.
Learning
Objectives.
By the end of the programme, the delegates will
- Have been introduced to Thomas Kilmann’s model of conflict, which outlines 5 styles different styles for managing conflict.
- Understand how their values, needs and identity play a key role in responding to conflict.
- Learnt practical skills and positive techniques to be more open and honest in their communications with work colleagues (and how this is equally important when working remotely)
- Practice key constructive behaviours for managing conflict, particularly in deescalating emotions and engaging with resistant or defensiveness from others. If appropriate, role play exercises with feedback will be used.
- Have a greater understanding of how to positively influence and negotiate with others in order to prevent unavoidable conflict.
Accreditations.
